RETURN AND REIMBURSEMENT POLICY

For card payments, we offer refunds or store credit upon request. Returns for regular-priced items are accepted within 7 days from the date of purchase.
Refunds will be issued exclusively to the original payment method (card payment) and must be accompanied by the purchase receipt and the item in its original condition.

Please note that shipping costs are non-refundable.

Items must be unused, unworn, unaltered, and unwashed, and must include all original tags and accessories. Returns that do not meet these conditions may be refused.

EXCHANGE POLICY:

For orders within the AUE:

Items must be returned to us within 7 days from the date of first receipt of the package, including defective products.
Items must be unused, unworn, unwashed, and returned with all original tags and packaging.

If you receive a defective or damaged item, please notify our Customer Care team within 48 hours.
Once the items are received and inspected by our Quality Control team, you will receive a confirmation email.

The first pickup for returns or exchanges is free of charge.
From the second pickup onward, a fee of AED 15 will apply.

For International orders:

Unfortunately, we do not offer free exchanges.
If you wish to exchange an item, it will be treated as a return, and you will be required to place a new order for the desired item.

Processing Time

All returns are processed within 7 days of receiving the items.
You will receive an approval email within 48 hours of submitting your return or exchange request.

Return Policy

For AUE orders:

Items must be returned within 7 days from the date of first receipt of the package, including defective products.
Items must be unused, unworn, unwashed, and free from dirt, dust, hair, fragrances or foreign odors (including smoke), free from makeup stains, and returned with all original tags and original packaging.

Return shipping costs within the UAE are covered by us.

For international orders:

Items must be returned within 14 days from the date stated on the shipping receipt.
International return shipping costs, customs duties, and any additional fees are the responsibility of the customer.

If you wish to request a return, please email [email protected].
Our Customer Care team will provide you with all return instructions.

Important Notice

We do not accept returns or exchanges for sizes above EU 46.
Please ensure you select the correct size before placing your order.

Sale Items

We do not offer refunds for sale items.
Sale items are eligible for store credit of equal value or an exchange for the same product in a different size, subject to availability.

You will receive an approval email within 48 hours of submitting your return or exchange request.